General Terms and Conditions of Sale

Individual rates

Super Flexible Tariff Conditions Autumn 2021 - SUMMER 2022

Deposit*: 50% of the total amount of the stay is to be paid at the time of booking.

Cancellation*: free of charge up to 14 days before arrival.

Cancellation on the day of arrival or no-show: the total amount of the booked stay will be charged.

Change of stay: In the event of a change of arrival and/or departure date, the full amount of the initial stay will be invoiced as compensation, without any further formality.

Please note that reservations for 5 or more rooms are subject to different conditions.

Special conditions over the Christmas and New Year period (from 17/12/2021 to 01/01/2022):

Deposit: Beyond the 50% requested at the time of confirmation, the balance of the stay must be paid 30 days before arrival.

Cancellation: The full amount of the stay is retained in case of cancellation less than 30 days before arrival.

Flexible tariff conditions WINTER 2022

Deposit*: 50% of the total amount of the stay is to be paid at the time of booking.

Cancellation*: free of charge up to 30 days before arrival.

Cancellation on the day of arrival or no-show: the total amount of the booked stay will be charged.

Change of stay: In the event of a change of arrival and/or departure date, the full amount of the initial stay will be invoiced as compensation, without any further formality.

Please note that reservations for 5 or more rooms are subject to different conditions.

Special conditions over the Christmas and New Year period (from 17/12/2021 to 01/01/2022):

Deposit: Beyond the 50% requested at the time of confirmation, the balance of the stay must be paid 30 days before arrival.

Cancellation: The full amount of the stay is retained in case of cancellation less than 30 days before arrival.

CONDITIONS PRE-PAID TARIFFS

Deposit *: 100% of the total amount of the stay is to be paid at the time of booking.

Cancellation *: The full amount of the pre-payment will be retained for any cancellation.

Change of stay: In the event of a change of arrival and/or departure date, the full amount of the initial stay will be invoiced as compensation, without any further formality.

Please note that reservations for 5 or more rooms are subject to different conditions.

GENERAL TERMS AND CONDITIONS OF SALE (APPLICABLE TO ALL TARIFFS) :

Breakfast (if not included in the room rate): €31 per person per day, €15 for children under 12

Supplements applicable from the 3rd person in a room per night:

- Extra bed: 70€ per day

- Room and breakfast: Adult and child over 12 years: 101 € / Child 7-12 years: 85 € / Child 3-6 years: 85 €

- Half-board room: Adult and child over 12 years: 160 € / Child 7-12 years: 110 € / Child 3-6 years: 100 €.

Baby care: 25 € per day

Animal: 35 € per day excluding food.

Tourist tax: 2.50 € per day per person over 18 years old.

Parking: free (valet parking).

VAT: Our rates include a 10% VAT rate. These are indicated according to the taxes currently in force, and are likely to be modified according to the taxes applicable at the time of your stay.

Arrival: The room is available from 4pm.

Departure: The room must be vacated by 12.00 noon at the latest. A penalty of the amount of the night will be applied for any departure after this time.

Cancellation Insurance: For confirmed bookings, you have the possibility to subscribe to the cancellation insurance (EU residents) by contacting our booking department.

Please note that all rooms in our hotel are non-smoking. In case of non-compliance, you will be charged for the cost of cleaning the room.

Special general conditions COVID 19

Our teams are mobilised to reinforce our procedures concerning health safety in our hotels and chalets in order to welcome you in the best conditions.

See page

Please note, however, that during this period of uncertainty, we cannot guarantee that all normal services will be maintained. We will strictly adhere to the regulations in force. At this time there is still uncertainty as to whether the bars and restaurants will reopen and whether the ski area will be open, even partially.

For all bookings made, and in the event of the French government implementing new containment measures, your rental/booking will be fully refunded at no cost.    

We would like to draw the attention of our clients from outside France to the fact that the uncertainty of the opening of the borders persists and we cannot guarantee that the situation will allow free travel on the dates of your stay. If border restrictions are put in place by the French government or the government of origin, or if quarantine measures are put in place, no refund can be claimed.

Chalet des Fermes & Chalet Chatel

Payment : Reservations are only considered firm when accompanied by a deposit, deductible at the end of the agreed stay, of 25% of the total amount of the stay. The balance of the stay must be paid at the latest 30 days before arrival.

Cancellation: All payments will be retained in the event of a cancellation.

Shortened stay: In case of delayed arrival or early departure, the initial amount of the stay will be charged in full, no refund will be made.

Cancellation insurance: At the time of your confirmation, we offer you the possibility to take out cancellation insurance.

Arrival: We will do our best to have your chalet ready as soon as possible. However, please note that this will only be possible after 5pm. Please let us know if you are arriving late.

Departure: The chalet must be vacated by 10.00 am at the latest. A penalty of the amount of the night's stay will be applied for any departure after this time. Please note that our chalets are non-smoking. In the event of non-compliance, you will be charged for the cost of cleaning up.

Special general conditions COVID 19

Our teams are mobilised to reinforce our procedures concerning health safety in our hotels and chalets in order to welcome you in the best conditions.

See page

Please note, however, that during this period of uncertainty, we cannot guarantee that all normal services will be maintained. We will strictly adhere to the regulations in force. At this time there is still uncertainty as to whether the bars and restaurants will reopen and whether the ski area will be open, even partially.

For all bookings made, and in the event of the French government implementing new containment measures, your rental/booking will be fully refunded at no cost.    

We would like to draw the attention of our clients from outside France to the fact that the uncertainty of the opening of the borders persists and we cannot guarantee that the situation will allow free travel on the dates of your stay. If border restrictions are put in place by the French government or the government of origin, or if quarantine measures are put in place, no refund can be claimed.

Cancellation insurance

In these uncertain times, we recommend that you take out cancellation insurance. Please note that if the pandemic is not covered by this insurance, a medical certificate is required to benefit from it.

Find out about the general conditions of 

cancellation insurance