General Terms and Conditions of Sale

Individual rates

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Super flexible rates conditions SUMMER and FALL 2023

Deposit: 50% of the total amount of the stay is to be paid at the reservation.

Cancellation: free of charge up to 14 days before arrival.

Cancellation on the day of arrival or no-show: the total amount of the booked stay will be charged.

Change of stay: In the event of a change of arrival and/or departure date, the full amount of the initial stay will be invoiced as compensation, without any further formality.

Please note that reservations for 5 or more rooms are subject to different conditions.

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CONDITIONS FLEXIBLE RATES WINTER 2023

Deposit*: 50% of the total amount of the stay is to be paid at the time of booking.

Cancellation*: free of charge up to 30 days before arrival.

Cancellation on the day of arrival or no-show: the total amount of the booked stay will be charged.

Change of stay: In the event of a change of arrival and/or departure date, the full amount of the initial stay will be invoiced as compensation, without any further formality.

Please note that reservations for 5 or more rooms are subject to different conditions.

*Special conditions over the Christmas and New Year period (from 17/12/2022 to 02/01/2023):

Deposit: Beyond the 50% requested at the time of confirmation, the balance of the stay must be paid 30 days before arrival.

Cancellation: The full amount of the stay is retained in the event of cancellation less than 30 days before arrival.

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CONDITIONS PRE-PAID TARIFFS

Deposit *: 100% of the total amount of the stay is to be paid at the time of booking.

Cancellation *: The full amount of the pre-payment will be retained for any cancellation.

Change of stay: In the event of a change of arrival and/or departure date, the full amount of the initial stay will be invoiced as compensation, without any further formality.

Please note that reservations for 5 or more rooms are subject to different conditions.

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GENERAL TERMS AND CONDITIONS OF SALE (APPLICABLE TO ALL TARIFFS) :

Breakfast is included in the room rate.

Supplements applicable from the 3rd person in a room per night:

- Extra bed: 70€ per day

- Room and breakfast: Adult and child over 12 years: 108 € / Child 7-12 years: 89 € / Child 3-6 years: 89 €

- Half-board room: Adult and child over 12 years: 190 € / Child 7-12 years: 120 € / Child 3-6 years: 110 €.

Baby care: 25 € per day

Animal: 35 € per day excluding food.

Tourist tax: 2.50 € per day per person over 18 years old.

Parking & garage: free (valet parking).

VAT: Our rates include a 10% VAT rate. These are indicated according to the taxes currently in force, and are likely to be modified according to the taxes applicable at the time of your stay.

Arrival: The room is available from 4pm.

Departure: The room must be vacated by 12.00 noon at the latest. A penalty of the amount of the night will be applied for any departure after this time.

Cancellation Insurance: For confirmed reservations, you have the possibility to subscribe to thecancellation insurance (EU residents) by contacting our reservation service.

Please note that all rooms in our hotel are non-smoking. In case of non-compliance, you will be charged for the cost of cleaning the room.

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Chalet des Fermes & Chalet du skieur

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Payment : Reservations are only considered firm when accompanied by a deposit, deductible at the end of the agreed stay, of 25% of the total amount of the stay. The balance of the stay must be paid at the latest 30 days before arrival.

Cancellation: All payments will be retained in the event of a cancellation.

Shortened stay: In case of delayed arrival or early departure, the initial amount of the stay will be charged in full, no refund will be made.

Cancellation insurance: At the time of your confirmation, we offer you the possibility to subscribe to a cancellation insurance.

Arrival: We will do our best to have your chalet ready as soon as possible. However, please note that this will only be possible after 5pm. Please let us know if you are arriving late.

Departure: The chalet must be vacated by 10.00 am at the latest. A penalty of the amount of the night's stay will be applied for any departure after this time. Please note that our chalets are non-smoking. In the event of non-compliance, you will be charged for the cost of cleaning up.

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Cancellation insurance

Upon confirmation of your stay, you have the possibility to subscribe to the cancellation insurance (EU residents) by contacting our reservation service.

>> Discover the general conditions